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Job Overview

Weekend Assistant Guest Services Manager supports the mission of the Lincoln Children’s Museum by ensuring that the Museum guests enjoy an extraordinary experience with every visit. Primary responsibilities are to oversee the Playologist staff and daily operations on the weekends. As the Assistant Guest Services Manager you will perceive customer satisfaction as a primary focus and continually strive to exceed the expectations of Lincoln Children’s Museum patrons.

Must be available the following shifts:

• Saturday between 8:15am -5:30pm
• Sunday between 10:15am -5:30pm

Essential Functions

• Oversee daily operation of the floor specifically on the weekends, ensuring proper opening and closing are carried out.
• Be aware of daily events, groups, programs, etc. and lead part time employee check-ins when they come onto shift to pass along information.
• Provide direction to Museum volunteers working on the exhibit floor and/or on special exhibit related projects.
• Be knowledgeable of all Welcome Desk and Exhibit Floor procedures and act as key person to troubleshoot any problems that may arise during the normal course of business.
• Have extensive knowledge of membership rates/benefits, parties, groups, etc.
• Have basic knowledge of the Museum’s Toy Store and assist staff and visitors with questions.
• Greet and orient groups and/or coordinate Playologist staff to do so.
• Be knowledgeable in and lead evacuation procedures during emergencies.
• Address building issues that may arise during normal business hours.  Seek the assistance of the Maintenance Department when appropriate.
• Oversee permanent exhibit upkeep specifically on the weekends including upkeep, repair, cleaning, storage, stocking, and replacement.  Work with Operations & Engagement Manager and Maintenance Team as necessary.
• Conduct daily walkthroughs of Museum floor assessing cleanliness and safety. Remedy any issues immediately. Attempt to perform any exhibit repairs within your trained skillset and report those repairs with a greater need to the maintenance tech.
• Manage the Museum’s interior environment in a way that promotes the Power of Play, including maintaining overall cleanliness and seasonal décor.

  M.   Plan and direct weekend cleaning including daily, weekly, monthly, and annual cleaning and organization or exhibits, hallways, and storage areas while on-shift.
• Responsible for assisting disciplinary measures for Playologists, Team Leads, including written warnings up to termination.
• Assist People & Special Projects Manager in performance evaluation of Playologist staff.

As the Assistant Guest Services Manager, you will also be responsible for ensuring Playologists:

• Report to assigned area of the Museum and maintain neatness of that area.
• Work with volunteers in their area.
• Observe exhibit use and stop misuse.
• Complete daily cleaning of their area and are actively looking for and completing additional cleaning or organizational projects.
• Greet and welcome every guest.
• Maintain a pleasant manner when dealing with the public, co-workers and volunteers.
• Are using their time on the clock appropriately and in a way that serves the Museum at all times.
• Engaging guests on the Museum floor.

Physical Demands and Environmental Conditions

• Active work-lifting and/or carrying up to but not to exceed 50 pounds occasionally, lifting and/or carrying up to 20 pounds frequently.  Work also includes climbing, crouching, crawling, walking, kneeling, and standing for long periods of time.
• Primarily indoor work – may occasionally be exposed to some outdoor elements and/or hazards

Qualifications

A minimum education level of high school diploma is required.  Associates degree or equivalent is preferred.  Must have previous people-management and cash handling experience and worked in an organization directly interacting with the public. Must have outstanding interpersonal skills in working with both internal and external audiences.  Comfort in interacting with young children and the adults who accompany them required.  Need to be confident in directing the work of others in a supervisory role.  Experience with Microsoft Office applications including Word, Excel, Outlook, and PowerPoint is helpful.  Must be able to function in a fast-paced environment with routine interruption.

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